Refund Policy
Effective Date: February 12, 2026
Website: https://proactiveprint.online
Email: admin@proactiveprint.online
Company Name: Active Print
Address: H-1, 57, next to Go Mobile Store, Nehru Place, New Delhi, Delhi 110019, India
1. Introduction
At Active Print, we are committed to providing clear, reliable, and customer-focused printer solutions. This Refund Policy explains the terms and conditions under which refunds may be issued for our services, including printer setup guidance, troubleshooting, connectivity solutions, and other support services.
2. Payment Terms
Payment for services is typically collected after the service has been completed to your satisfaction.
All service fees are clearly communicated in advance, with no hidden charges.
3. Refund Eligibility
Refunds may be considered in the following situations:
Services were not delivered as promised or could not be completed due to errors on our part.
Duplicate or incorrect charges were applied.
Note: Services that have been completed successfully and accepted by the customer are generally not eligible for a refund.
4. How to Request a Refund
To request a refund:
Contact us via email at admin@proactiveprint.online.
Provide your order details, service description, and reason for the refund request.
Our team will review your request and respond within 5 business days.
5. Refund Processing
Approved refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed.
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
6. Exceptions
Services completed successfully and accepted by the customer are not eligible for refunds.
Issues caused by user error, hardware limitations, or third-party products are not covered.
7. Contact Us
If you have questions regarding a refund, please contact:
Active Print
H-1, 57, next to Go Mobile Store,
Nehru Place, New Delhi, Delhi 110019, India
Email: admin@proactiveprint.online